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Office of the Information Commissioner : Annual Report 2014
(Office of The Informationer Commissioner, 2015-05-08)
Office of the Ombudsman : Annual Report 2014
(Office of Ombudsman, 2015-06-10)
Model complaints system for nursing homes : the Ombudsman's guide
(Office of Ombudsman, 2015)
Learning to get better : an investigation by the Ombudsman into how public hospitals handle complaints
(Office of Ombudsman, 2015)
Six rules for getting it right : the Ombudsman's guide to good administration
(Office of Ombudsman, 2015)
Factsheet : complaints about private nursing homes
(Office of Ombudsman, 2015)