The Ombudsman's Casebook
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The Ombudsman's Casebook provides summaries of complaints the Ombudsman has dealt with over the previous months. It is published quarterly. It can help service providers to learn from our examination of complaints and see what similar organisations are doing well and not so well.
The Casebook describes complaints (both upheld and not upheld) across all the areas dealt with by the Ombudsman.
Recent Submissions
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The Ombudsman's Clare casebook
(Office of Ombudsman, ireland, 2019)Ombudsman's casebook, Clare special edition, 2019 -
The Ombudsman's casebook, issue 15, October 2019
(Office of Ombudsman, ireland, 2019-10)Ombudsman's casebook, 15, October 2019 -
The Ombudsman's Louth casebook
(Office of Ombudsman, ireland, 2018)Ombudsman's casebook, Louth special edition, 2018 -
The Ombudsman's casebook, issue 14, December 2018
(Office of Ombudsman, ireland, 2018-12)Ombudsman's casebook, 14, December 2018 -
The Ombudsman's casebook, issue 13, August 2018
(Office of Ombudsman, ireland, 2018-08)Ombudsman's casebook, 13, August 2018