Final Business Case - Next Generation Ticketing : Implementation of NGT Solution in the Greater Dublin Area

Abstract

Next Generation Ticketing (NGT) is the National Transport Authority’s (NTA) project to transform and modernise the system for ticketing and payments on Irish public transport. NGT aims to transition to an Account-Based Ticketing (ABT) system which incorporates open payments (mobile and card-based) and secure tokens. The system will continue to support customers purchasing tickets with cash. NGT represents one of the key initiatives of the BusConnects Programme and the NGT - Greater Dublin Area (GDA) project will be the second element of the overall NGT Programme to be implemented following the approval by the NTA of the implementation of the NGT - BusConnects Dublin project, on Dublin City Bus Services operated by Bus Atha Cliath and Go Ahead bus services. As noted within this FBC, as well as deriving many benefits over the current ticketing system, the provision of the NGT solution is required as the current cash ticketing system is obsolete with significant maintenance required. In addition, to extend the life of the current system carries significant risk to the NTA as there are concerns regarding the ability to maintain and source equipment for that system. This is also compounded with the overall risk to revenue collection for the services within this FBC. With this in mind, demand for the project is predicated on the need to replace the current ticketing system with an up to date and modern solution which will bring additional benefits to citizens.