| dc.description | Contents:
Foreword by the CEO / Bryan Andrews,
The Commissioners 5,
Overview - Highlights of ‘02:
Comment on changing economy 7,
New Corporate Headquarters 8,
75 years of the LAC 9,
Launch of www.publicjobs.ie 10,
The modernisation programme 14,
Client Services:
Client Relations Management 16,
Service Delivery Profile 16,
Assessment Training Services 17,
Client Survey 17,
The Recruitment & Development Programme 18,
Candidate Services:
The Careers Store 20,
Increasing Choice 20,
Understanding Candidate Needs 21,
Induction days 21,
Diversity 22,
Developing our Business:
Developing the Assessment portfolio 24,
Getting it Right - Ensuring our systems are the best 24,
Consultancy Services 25,
Delivering Value for Money 29,
Links with Other Bodies 29,
Cross-Border Co-operation 30,
Achieving Our Potential:
A Partnership Organisation 32,
Excellence Through People 33,
Performance Management and Development System 33,
Board Members Management System 34,
Staff Awareness Campaigns 35,
Equality 35,
Appendices:
Appendix 1: Achievements under Key Strategic Programmes 41,
Appendix 2: Recruitment Delivery - Summary Statistics 51,
Appendix 3: Indicators of Organisational Performance 60,
Appendix 4: Financial Report 62 | en |
