RSS 1.0The Ombudsman's Casebook [edeposit]
The Ombudsman's Casebook provides summaries of complaints the Ombudsman has dealt with over the previous months. It is published quarterly. It can help service providers to learn from our examination of complaints and see what similar organisations are doing well and not so well.
The Casebook describes complaints (both upheld and not upheld) across all the areas dealt with by the Ombudsman.
Recent Submissions
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The Ombudsman's Clare casebook
(Office of Ombudsman, ireland, 2019) -
The Ombudsman's casebook, issue 15, October 2019
(Office of Ombudsman, ireland, 2019-10) -
The Ombudsman's Louth casebook
(Office of Ombudsman, ireland, 2018) -
The Ombudsman's casebook, issue 14, December 2018
(Office of Ombudsman, ireland, 2018-12) -
The Ombudsman's casebook, issue 13, August 2018
(Office of Ombudsman, ireland, 2018-08) -
The Ombudsman's casebook, issue 12, March 2018
(Office of Ombudsman, ireland, 2018-03) -
The Ombudsman's Waterford casebook
(Office of Ombudsman, ireland, 2017) -
The Ombudsman's nursing home casebook
(Office of Ombudsman, ireland, 2017) -
The Ombudsman's casebook, issue 11, September 2017
(Office of Ombudsman, ireland, 2017-09) -
The Ombudsman's casebook, issue 10, May 2017
(Office of Ombudsman, ireland, 2017-05) -
The Ombudsman's Kerry casebook
(Office of Ombudsman, ireland, 2016) -
The Ombudsman's casebook, the Local Authority edition
(Office of Ombudsman, ireland, 2016) -
The Ombudsman's casebook, issue 6, spring 2016
(Office of Ombudsman, ireland, 2016) -
The Ombudsman's Donegal casebook
(Office of Ombudsman, ireland, 2015) -
The Ombudsman's casebook, issue 5, winter 2015
(Office of Ombudsman, ireland, 2015) -
The Ombudsman's casebook, issue 4, summer 2015
(Office of Ombudsman, ireland, 2015) -
The Ombudsman's casebook, issue 3, spring 2015
(Office of Ombudsman, ireland, 2015) -
The Ombudsman's casebook, issue 2, winter 2014/15
(Office of Ombudsman, ireland, 2014) -
The Ombudsman's casebook, issue 1, autumn 2014
(Office of Ombudsman, ireland, 2014) -
The Ombudsman's casebook, issue 9 winter 2016/17
(Office of Ombudsman, ireland, 2016)
