ComReg consumer line statistics report : Q1 2019 - 1 January to 31 March 2019

Abstract

ComReg’s Consumer Care team manage consumer contacts of ECS, PRS and postal services. Whilst all methods of contact offered are set out in Annex 1, calls and emails (including online form contacts) account for over 90% of contact methods used. ComReg’s Consumer Line is available from Monday to Friday 8.00am to 8.00pm and Saturday 9.00am to 1.00pm. This publication includes information on Service Provider issues, where issues raised by that Service Provider’s customers in Q1 2019, and recorded by ComReg, was in excess of 100.