Shaping the Future of Work in Financial Services Enterprises

Abstract

Zarion and a team of researchers from the Trinity School of Psychology and School of Business are undertaking research about the future of work and the requirements for new intelligent work systems. This research is being funded by Enterprise Ireland, as part of the Innovation Partnership Programme (IPP). This project uses human factors, operations management, business process analysis and artificial intelligence knowledge to define innovative and human-centred work concepts (i.e. the workplace of the future) which will optimise worker wellbeing, safety, productivity and efficiency, using novel ‘intelligent work’ concepts and allied technology systems. Critically, these systems will deploy artificial intelligence (AI) and Machine Learning (ML) technologies in an ethical manner.